Terms & Conditions

  •  All goods remain the property of MCM House until paid for in full.
  • Online orders require a 100% deposit. All Showroom orders require a 50% deposit (excluding Artwork & Rugs). 
  • Outstanding balance on goods must be paid in full prior to delivery. 
  • Lead times for orders may apply. 'Lead time' refers to a delivery estimate to our warehouse only. Lead time quotes are estimates only and could be subject to change. 
  • We do not refund, return or exchange if you change your mind or make a wrong selection (as supported by Australia Consumer Law).
  • All MCM House product is quality controlled, however should a product be delivered that has a manufacturing fault, we will replace or repair the product at no cost to you. Our team must be notified of any manufacturing fault within 48hrs of receiving your delivery.
  • Custom and made to measure orders cannot be amended or cancelled.
  • All custom / special ordered items are final sale and are not liable for return, refund or exchange.
  • Orders with multiple lead times will be delivered together once all products are in stock. Splitting the delivery of your order can be arranged for an additional fee. 
  • There will be differences in grain / colour from what you see in our showroom or on our website for both timber and fabric.
  • For technical reasons it is impossible to guarantee a perfect colour match between samples and stocked items. 
  • The natural timber products we use may ‘move’ over time.
  • Delivery fees are based on the expectation of reasonable access at delivery site. Further charges may be payable on delivery if access is not deemed reasonable.
  • Delivery times are approximate, and will be confirmed close to actual delivery.
  • We are an Australian company and all payments are processed in AUD.
  • Warranties and T&Cs can be updated at any time without subject to notice.

Trade Mega Mid Year Sale Terms & Conditions
  • All standard Terms & Conditions above apply.
  • Trade early access to Mega Mid Year Sale starts Monday 20th May.
  • Trade sale prices are as per the public sale, with trade discount as a minimum.
  • Trade Presale only available via showroom sales team. 
  • Full payment including shipping is required to secure discounts. We are unable to hold stock.
  • Lead times for orders may apply. 'Lead time' refers to a delivery estimate to our warehouse only. Due to high order volumes, lead time quotes are estimates only and could be subject to change. If this affects your order, we will be in contact with you as soon as possible to notify of any changes.
  • Offer excludes non MCM products, artworks and rugs.
  • Discount price does not apply to current or past MCM House orders.
  • During busy sale periods, orders cannot be amended or cancelled once an order has been placed.
Discount Code
  • All standard Terms & Conditions apply.
  • Discount price does not apply to current or past MCM House orders.
  • Discount codes cannot be used in conjunction with any other offer.
  • Discount codes cannot be applied to sale items.
  • Discounts can only be applied once per customer.
  • Discount codes apply to MCM House products only. Excludes artwork, rugs, candles and skincare.
Mobile Terms of Service
  • By submitting our mobile sign up form, you consent to receive marketing text messages (e.g. promos, cart reminders) from MCM House. Msg & data rates may apply. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).