Showroom Manager / Full Time

Roles and Responsibilities:

• Mentor and manage a team of Sales Consultants within your dedicated Showroom.
• Hold weekly meetings with the sales team as a group, helping sales staff to achieve their personal and team sales targets per month/quarter.
• Collaborate with Snr management to implement systems and processes where you may see inefficiencies.
• Manage new and existing residential Architect and Interior Designer clients (trade clients), providing outstanding customer service to ensure client satisfaction and on-going business to grow our presence in this market.
• Build and nurture client relationships with residential clients (retail clients)
• Manage, maintain, and coordinate sales - from quoting to delivery to client’s home, and any after sales enquiries.
• Administration tasks include rostering the sales team, emailing clients, attending to client enquiries via our CRM platform, answering and transferring phone calls, processing orders – either in-person, over the phone, or via email.
• Promptly follow up all quotes/leads through all channels via phone call and email providing a premium level of customer service.
• Ensure all required activity is logged in the in-house CRM (Hubspot) and ERP (Netsuite)
• Ensure the showroom is always impeccably presented, and features key-selling furniture pieces from the MCM House range.
• Report weekly into Snr management to review sales, quotes, and any general business, whilst also discussing strategies to overcome any challenges or leverage any opportunities.
• Ensure your sales team are well trained and have access to all the education and information they need to sell with confidence.
• Collaborate with the head office team in weekly meetings on any learnings you see from the showroom floor (product related, warehouse & delivery, or other).
• Create and manage showroom stock transfers within Netsuite, ensuring stock integrity is accurate.
• Conduct quarterly showroom stock takes and work closely with the inventory manager to ensure physical stock is mirrored within our CRM system.
• Manage and fulfil store pick-ups for Sales Orders created within the Showroom by all sales staff.
• Collaborating with the Creative Manager, you will execute the strategy for display stock & showroom VM, this will likely be a quarterly undertaking

To apply, please email your resume to careers@mcmhouse.com.

Currently, we do not have any open roles available at our MCM House Melbourne Showroom. However, if you would like to send through an expression of interest, please email your resume to careers@mcmhouse.com.

Currently, we do not have any open roles available at our MCM House Brisbane Showroom. However, if you would like to send through an expression of interest, please email your resume to careers@mcmhouse.com.