NSW
WA
QLD
VIC
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with natural materials, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a detail-oriented Inventory Control & Final Mile Operations specialist to join our Operations team on a 12-month contract, reporting to the Head of Logistics and Final Mile. This is an exciting opportunity to play a key role in maintaining stock accuracy across our 3PL network and ensuring seamless delivery operations for our customers.
You'll provide operational ownership of inventory control and final mile delivery, working closely with 3PL partners and carriers to maintain clean order flow, resolve exceptions, and drive process improvements. The role offers a hybrid work arrangement split between our Head Office in Darlinghurst and Warehouse in Erskine Park and is designed to evolve into one of two specialist pathways: Inventory Control Specialist (3PL governance, stock accuracy, returns, reconciliation) or Final Mile Operations Specialist (carrier performance, delivery flow, escalations).
KEY RESPONSIBILITIES
Inventory Control & 3PL Management (Primary Focus)
Inventory Accuracy & Reconciliation
- Monitor daily inventory variances across all 3PLs and investigate discrepancies to ensure timely resolution
- Validate physical stock availability for all outbound orders before release to prevent overselling
- Reconcile inventory differences between 3PL WMS and NetSuite ERP, escalating systemic issues to 3PL partners and internal teams
- Review cycle count results and ensure corrective actions are completed as part of month-end processes
Stock Movement Oversight
- Support container receiving, PO oversight, and freight cost tracking for inbound operations
- Ensure outbound and return transactions are processed accurately and on time
- Track stock adjustments, write-offs, and quarantined inventory across all locations
- Monitor and clear pending transfer orders for showrooms and internal warehouse movements
- Monitor and clear pending item fulfillments linked to sales orders
- Manage warehouse seconds stock allocation to outlets across all states
- Maintain visibility of stock on hold, damaged inventory, and items pending inspection
Returns & RMA Inventory Control
- Oversee physical and system processing of returns across all 3PL locations
- Work with Warehouse Manager to ensure returned items are inspected, graded, and actioned (return to stock, quarantine, write-off) within agreed SLAs
- Track outstanding RMAs and ensure timely system updates in both WMS and NetSuite
- Provide accurate return data for quarterly write-off reviews and flag issues with suppliers and carriers
Inventory Integrity for Final Mile
- Ensure stock allocated to Final Mile orders is physically available and not tied up in damaged, mis-located, or unprocessed returns
- Work with 3PLs and Customer Care team to resolve stock shortages that block delivery
- Drive replenishment or reallocation actions to prevent order stalls
Final Mile Delivery Operations (Secondary Focus)
Delivery Management
- Monitor delivery and inbound dashboards daily, tracking container arrivals and delivery booking timeliness
- Proactively address delays, exceptions, and ensure orders progress through the workflow on time and in full
- Manage failed deliveries, re-delivery coordination, and storage requests in collaboration with Customer Care team
Carrier Coordination
- Maintain operational relationships with final mile carriers
- Use and maintain the Carrier Matrix with current escalation paths and contact details
Reverse Logistics
- Oversee return collections and ensure timely processing in WMS and NetSuite
- Track outstanding RMAs and replacement orders to ensure closure
Reporting & Analytics
- Maintain and review key operational reports including Inventory Variance Reports, Stock on Hold/Quarantine, Un-Delivered Orders (all carriers), Outstanding RMAs, and Transactions Not Actioned
- Provide weekly summaries on inventory risks, delivery performance, and 3PL compliance
- Identify recurring issues and propose process improvements to enhance operational efficiency
ABOUT YOU
- Have a valid NSW driver’s license
- Strong attention to detail with demonstrated ability to maintain high operational accuracy across multiple systems and 3PL partners
- Excellent communication and cross-functional coordination skills with experience coordinating between 3PLs, carriers, and internal teams
- Proficiency with NetSuite ERP, WMS platforms, and carrier portals (DispatchTrack, Locate2u, Track-POD, or similar systems)
- Analytical mindset with ability to interpret operational data, identify variance patterns, and drive corrective actions
- Effective problem-solving under pressure, particularly managing stock exceptions, order holds, and delivery escalations
- Comfortable working independently across two locations (Darlinghurst and Erskine Park) while managing competing priorities
DESIRABLE:
- Hands-on experience with 3PL warehouse operations, reverse logistics workflows, and final mile delivery coordination
- Experience with inventory reconciliation processes, cycle counting, and variance investigation methodologies
- Understanding of WMS and ERP systems integration, particularly NetSuite and common 3PL platforms
- Familiarity with container receiving, freight cost allocation, and inbound logistics operations
PERKS AND BENEFITS
- 12-month contract with professional growth pathway to specialist role (Inventory Control Specialist or Final Mile Operations Specialist)
- Hybrid work arrangement between Darlinghurst head office and Erskine Park warehouse
- Opportunity to work with beautiful, quality furniture products in a growing Australian brand
- Collaborative operations culture focused on continuous improvement and process excellence
- Internal career progression opportunities within the Operations and Supply Chain team
Send your CV to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds—please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking an experienced Showroom Manager to lead our showroom team. This is an exciting opportunity to drive business growth while building a high-performing team in a dynamic, customer-focused environment.
You'll take ownership of showroom operations, sales performance, and team development while delivering exceptional customer experiences that build long-term client relationships.
KEY RESPONSIBILITIES
- Lead and manage showroom operations ensuring exceptional customer service standards
- Develop and execute sales strategies to drive revenue and exceed targets
- Mentor and coach team members to achieve peak performance
- Process orders and manage client inquiries through NetSuite with precision
- Oversee showroom presentation, visual merchandising, and stock management
- Coordinate with logistics and warehouse teams for seamless operations
- Track client interactions and provide insights on customer trends
ABOUT YOU
- Proven showroom or retail management experience (preferably furniture/premium lifestyle brands)
- Strong leadership and sales coaching skills with track record of exceeding targets
- Passion for exceptional customer service and design/furniture interest
- Excellent communication and relationship-building abilities
- Proactive, hands-on approach with solutions-focused mindset
- Available to work weekends with flexible scheduling
- Keen eye for detail and brand presentation standards
DESIRABLE:
- Experience in the furniture industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth and leadership development opportunities
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a passionate Part Time Sales Consultant to join our showroom team. This is an exciting opportunity to build meaningful client relationships while contributing to the growth of a leading Australian furniture brand.
You'll be the first point of contact for clients, delivering exceptional service and guiding them through our stunning collections to find the perfect pieces for their homes.
KEY RESPONSIBILITIES
- Warmly greet and engage clients, providing personalised assistance and product guidance
- Build long-term relationships with new and existing customers to drive repeat business
- Process orders in person, over the phone, and via email with attention to detail
- Respond promptly to client inquiries an maintain accurate records in Zendesk
- Contribute to personal and team sales targets through collaborative strategies
- Maintain showroom presentation and visual merchandising to brand standards
- Prepare showroom daily and ensure A welcoming, organised environment
ABOUT YOU
- Proven sales or customer service experience (preferably retail or furniture)
- Passion for exceptional service and keen interest in design and furniture
- Strong communication and relationship-building skills
- Positive, professional attitude with strong initiative
- Available to work weekends and 3 days during the week
- Keen eye for detail and ability to work in fast-paced environments
DESIRABLE:
- Experience in furniture or design industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth opportunities within an innovative company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.
Currently, we do not have any open roles available at our MCM House Newcastle Showroom. However, if you would like to send through an expression of interest, please email your resume to careers@mcmhouse.com.
Currently, we do not have any open roles available at our MCM House Byron Bay Showroom. However, if you would like to send through an expression of interest, please email your resume to careers@mcmhouse.com.
Currently, we do not have any open roles available at our MCM House The Shed Sydney. However, if you would like to send through an expression of interest, please email your resume to careers@mcmhouse.com.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a motivated Assistant Showroom Manager to support our showroom operations. This is an exciting opportunity to develop your leadership skills while contributing to business growth in a dynamic, customer-focused environment.
You'll support showroom operations, assist with sales performance, and help develop team members while delivering exceptional customer experiences that build long-term client relationships.
KEY RESPONSIBILITIES
- Support showroom operations and maintain exceptional customer service standards
- Assist with sales strategies and contribute to achieving revenue targets
- Help mentor team members and support their performance development
- Process orders and manage client inquiries through NetSuite accurately
- Assist with showroom presentation, visual merchandising, and stock management
- Support coordination with logistics and warehouse teams
- Help track client interactions and contribute to customer insight
ABOUT YOU
- Retail or customer service experience with leadership potential
- Strong communication and sales skills with desire to develop management abilities
- Passion for exceptional customer service and design/furniture interest
- Excellent interpersonal and relationship-building abilities
- Proactive, collaborative approach with eagerness to learn
- Available to work weekends with flexible scheduling
- Keen eye for detail and brand presentation standards
Desirable:
- Experience in furniture or homewares industry
PERKS AND BENEFITS
- Career growth and leadership development opportunities within the company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds—please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a passionate Part Time Sales Consultant to join our showroom team. This is an exciting opportunity to build meaningful client relationships while contributing to the growth of a leading Australian furniture brand.
You'll be the first point of contact for clients, delivering exceptional service and guiding them through our stunning collections to find the perfect pieces for their homes.
KEY RESPONSIBILITIES
- Warmly greet and engage clients, providing personalised assistance and product guidance
- Build long-term relationships with new and existing customers to drive repeat business
- Process orders in person, over the phone, and via email with attention to detail
- Respond promptly to client inquiries an maintain accurate records in Zendesk
- Contribute to personal and team sales targets through collaborative strategies
- Maintain showroom presentation and visual merchandising to brand standards
- Prepare showroom daily and ensure A welcoming, organised environment
ABOUT YOU
- Proven sales or customer service experience (preferably retail or furniture)
- Passion for exceptional service and keen interest in design and furniture
- Strong communication and relationship-building skills
- Positive, professional attitude with strong initiative
- Available to work weekends and 3 days during the week
- Keen eye for detail and ability to work in fast-paced environments
DESIRABLE:
- Experience in furniture or design industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth opportunities within an innovative company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a passionate Part Time Sales Consultant to join our showroom team. This is an exciting opportunity to build meaningful client relationships while contributing to the growth of a leading Australian furniture brand.
You'll be the first point of contact for clients, delivering exceptional service and guiding them through our stunning collections to find the perfect pieces for their homes.
KEY RESPONSIBILITIES
- Warmly greet and engage clients, providing personalised assistance and product guidance
- Build long-term relationships with new and existing customers to drive repeat business
- Process orders in person, over the phone, and via email with attention to detail
- Respond promptly to client inquiries an maintain accurate records in Zendesk
- Contribute to personal and team sales targets through collaborative strategies
- Maintain showroom presentation and visual merchandising to brand standards
- Prepare showroom daily and ensure A welcoming, organised environment
ABOUT YOU
- Proven sales or customer service experience (preferably retail or furniture)
- Passion for exceptional service and keen interest in design and furniture
- Strong communication and relationship-building skills
- Positive, professional attitude with strong initiative
- Available to work weekends and 3 days during the week
- Keen eye for detail and ability to work in fast-paced environments
DESIRABLE:
- Experience in furniture or design industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth opportunities within an innovative company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a passionate Part Time Sales Consultant to join our showroom team. This is an exciting opportunity to build meaningful client relationships while contributing to the growth of a leading Australian furniture brand.
You'll be the first point of contact for clients, delivering exceptional service and guiding them through our stunning collections to find the perfect pieces for their homes.
KEY RESPONSIBILITIES
- Warmly greet and engage clients, providing personalised assistance and product guidance
- Build long-term relationships with new and existing customers to drive repeat business
- Process orders in person, over the phone, and via email with attention to detail
- Respond promptly to client inquiries an maintain accurate records in Zendesk
- Contribute to personal and team sales targets through collaborative strategies
- Maintain showroom presentation and visual merchandising to brand standards
- Prepare showroom daily and ensure A welcoming, organised environment
ABOUT YOU
- Proven sales or customer service experience (preferably retail or furniture)
- Passion for exceptional service and keen interest in design and furniture
- Strong communication and relationship-building skills
- Positive, professional attitude with strong initiative
- Available to work weekends and 3 days during the week
- Keen eye for detail and ability to work in fast-paced environments
DESIRABLE:
- Experience in furniture or design industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth opportunities within an innovative company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a passionate Part Time Sales Consultant to join our showroom team. This is an exciting opportunity to build meaningful client relationships while contributing to the growth of a leading Australian furniture brand.
You'll be the first point of contact for clients, delivering exceptional service and guiding them through our stunning collections to find the perfect pieces for their homes.
KEY RESPONSIBILITIES
- Warmly greet and engage clients, providing personalised assistance and product guidance
- Build long-term relationships with new and existing customers to drive repeat business
- Process orders in person, over the phone, and via email with attention to detail
- Respond promptly to client inquiries an maintain accurate records in Zendesk
- Contribute to personal and team sales targets through collaborative strategies
- Maintain showroom presentation and visual merchandising to brand standards
- Prepare showroom daily and ensure A welcoming, organised environment
ABOUT YOU
- Proven sales or customer service experience (preferably retail or furniture)
- Passion for exceptional service and keen interest in design and furniture
- Strong communication and relationship-building skills
- Positive, professional attitude with strong initiative
- Available to work weekends and 3 days during the week
- Keen eye for detail and ability to work in fast-paced environments
DESIRABLE:
- Experience in furniture or design industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth opportunities within an innovative company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.
ROLE DESCRIPTION
MCM House creates beautiful, modern furniture that captures the relaxed, coastal Australian lifestyle. Our timeless designs are crafted with premium textiles, reflecting our commitment to quality and thoughtful craftsmanship.
ABOUT THE ROLE
We're seeking a passionate Part Time Sales Consultant to join our showroom team. This is an exciting opportunity to build meaningful client relationships while contributing to the growth of a leading Australian furniture brand.
You'll be the first point of contact for clients, delivering exceptional service and guiding them through our stunning collections to find the perfect pieces for their homes.
KEY RESPONSIBILITIES
- Warmly greet and engage clients, providing personalised assistance and product guidance
- Build long-term relationships with new and existing customers to drive repeat business
- Process orders in person, over the phone, and via email with attention to detail
- Respond promptly to client inquiries an maintain accurate records in Zendesk
- Contribute to personal and team sales targets through collaborative strategies
- Maintain showroom presentation and visual merchandising to brand standards
- Prepare showroom daily and ensure A welcoming, organised environment
ABOUT YOU
- Proven sales or customer service experience (preferably retail or furniture)
- Passion for exceptional service and keen interest in design and furniture
- Strong communication and relationship-building skills
- Positive, professional attitude with strong initiative
- Available to work weekends and 3 days during the week
- Keen eye for detail and ability to work in fast-paced environments
DESIRABLE:
- Experience in furniture or design industry
PERKS AND BENEFITS
- Uncapped commissions + performance incentives
- Career growth opportunities within an innovative company
- Collaborative environment with passionate, talented team
- Industry networking with Architecture & Design professionals
- Inclusive culture that celebrates diversity
Send your CV and cover letter to: careers@mcmhouse.com
At MCM House, we're committed to diversity and inclusion. We welcome applicants from all backgrounds - please avoid including personal details like age, marital status, or photos in your application.