Terms and Conditions

Online and Showroom Terms & Conditions

  • All goods remain the property of MCM House until paid for in full
  • Online orders require a 100% deposit. When purchasing from our showroom, all orders require a 50% deposit (excluding Artwork & Rugs)
  • Outstanding balance on goods must be paid in full prior to delivery
  • Lead times for orders may apply. Lead time quotes are estimates only and could be subject to change
  • We do not refund, return or exchange if you change your mind or make a wrong selection (as supported by Australia Consumer Law)
  • Custom and made to measure orders cannot be amended or cancelled
  • Orders with multiple lead times will be delivered together once all products are in stock
  • There will be differences in grain / colour from what you see in our showroom for both timber and fabric
  • For technical reasons it is impossible to guarantee a perfect colour match between samples and stocked items
  • The natural timber products we use may ‘move’ over time
  • Delivery fees are based on the expectation of reasonable access at delivery site. Further charges may be payable on delivery if access is not deemed reasonable
  • Delivery times are approximate, and will be confirmed close to actual delivery
  • Warranties and T&Cs can be updated at any time without subject to notice

Express Sale Terms & Conditions

  • All standard Terms & Conditions apply
  • Offer starts Friday 22 September and ends 11:59pm Monday 25 September 2023 AEST
  • Prices are as marked
  • Discounts are based on stock availability and can be changed at any time
  • Due to high order volumes, our stock availability and ETAs are an estimate and are subject to change. If this affects your order we will be in contact with you as soon as possible to notify of any changes. 
  • Discount price does not apply to current or past MCM House orders 
  • Full payment including shipping is required to secure discounts. We are unable to hold stock 
  • During busy sale periods, orders cannot be amended or cancelled once an order has been placed
  • There is no additional discount for Trade clients on sale items

Discount Codes

  • All standard Terms & Conditions apply
  • Discount price does not apply to current or past MCM House orders 
  • Discount codes cannot be used in conjunction with any other offer
  • Discount codes cannot be applied to sale items
  • Discounts can only be applied once per customer
  • Discount codes apply to MCM House products only. Excludes artwork, rugs, candles and skincare

Mobile Terms of Service

  • By submitting our mobile sign up form, you consent to receive marketing text messages (e.g. promos, cart reminders) from MCM House. Msg & data rates may apply. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available).
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