Covid-19 Delays While efficiency and convenience are always at the forefront of our operations, COVID-19 has had a significant impact on our warehouse and delivery partners, who are unfortunately severely understaffed at this time. As a result, deliveries could unfortunately be pushed back by up to 2 weeks.
Access Prior to placing your order, it is important that you consider where the items will be placed, and any potential delivery obstacles including entry ways and staircases. If goods are unable to be delivered due to access, the customer is liable to pay for return shipping back to the warehouse. If you are unsure, please view our furniture measuring guide here. Customers must also be present at the agreed time of delivery and allow access to the driver.
If you require an onsite access check to be performed prior to delivery this can be arranged for a fee. MCM House will refund the item and the access fee if your items cannot be delivered after a confirmed on site access check.
Delivery Service We provide a white glove delivery service via our third-party shipping providers. Our white glove service includes: 1. A two-hour delivery window the day of delivery 2. An additional notification when driver is 30 mins away 3. Assembly of item if required 4. Rubbish / packaging removal
For further delivery information, please see here.
On selected products we offer a standard delivery service via our third-party shipping providers. This service includes: 1. Room of choice delivery 2. A two-hour delivery window the day of delivery 3. An additional notification when driver is 30 mins away
If applicable to your order, this delivery option will be shown on the final checkout page. *Pease note some items require a mandatory white glove service
For all small decor items, MCM ship Australia wide via express post. Delivery will be calculated at the checkout based on your post code. You will be sent your tracking number once your order has been dispatched. Due to current circumstances, our postal service no longer require a signature on delivery. Therefore, items will be left at your home (if it is safe to do so) or alternatively, taken back to your local post office for collection.
Our online store ships to the following locations:
NSW - Sydney Metro, Byron Bay, Ballina, Lennox Head, Wollongong, Blue Mountains, Central Coast and Newcastle VIC - Melbourne Metro, Mornington, Geelong QLD - Brisbane Metro, Gold Coast and Sunshine Coast ACT - Canberra
If you require shipping outside of these locations, please contact our Sales team who will provide a custom delivery quote.
For all small decor items, MCM ship Australia wide via express post.
Customers are responsible for providing MCM House with the correct delivery address, email and phone number relating to the order. We are unable to offer warehouse pickup or showroom collection
Delivery charges are based on shipment location and total volume of your order. Total shipping fees can be viewed on the final checkout page.
Orders with multiple lead times will be delivered together once all products are in stock. If you would prefer to pay additional shipping to split your deliveries, please contact us.
If the item is not available to purchase online, please fill in the enquiry form on the product page and a sales consultant will get in touch with you.
Product lead times differ per product and act as a guide. Delays in product due date will be communicated if outside the estimated bracket.
Once your items are ready for delivery our third party delivery partner will contact you to book in a delivery time. As soon as your order has been shipped you will receive a confirmation email.
For smaller decor items that are shipped via express post, as soon as your order has been shipped you will receive a confirmation email to track your delivery.
If you miss your delivery, you will be charged a re-delivery fee. Please let our delivery partner know if you suddenly aren’t available during your delivery timeslot. You must accept delivery or collect your goods within 14 days of availability notification or MCM may charge storage fees per week. Please talk to our Sales team if you have any issues.
Please choose carefully as we do not refund, return, or exchange if you change your mind or make a wrong selection (as supported by Australian Consumer Law).
All MCM House product is quality controlled, however should a product be delivered that has a manufacturing fault, we will replace or repair the product at no cost to you. You are entitled to this policy if you contact us within 48 hours of your product delivery notifying us of the manufacturing fault.
All custom / special ordered items are final sale, and are not liable for return, refund, or exchange.
We are unable to refund or provide credit due to inadequate access to your property so please ensure the items will fit in your lift/doorway/stairwells before purchasing. If you are unsure, please view our furniture measuring guide here.
Product sold as ex-display from the showroom floor, or purchased at an MCM House warehouse sale are sold on a “Final Sale” basis. Returns, refund, exchanges, or warranty for “As- is”, “Display Stock” or “Warehouse Sale” product will not be accepted under any circumstance.
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