Graphics & Production Coordinator | MCM House Head Office, Paddington, Sydney

Role Overview

The Graphics & Production Coordinator will work collaboratively to manage the production of all MCM House creative, content, and seasonal photoshoots and will oversee the receipt, optimisation, and dissemination of all post-shoot content.

A natural relationship-builder, the Graphics & Production Coordinator will leverage their exceptional interpersonal and communication abilities to bring teams together in pursuit of a collective vision. Across all of their production and content management responsibilities, they will work to consistently assert and elevate the brand’s external identity, while ensuring that their efforts adhere precisely to all budgets, creative briefs and timelines.

Team Structure

Cross-functional collaboration is integral to this role, with internal teams comprising design, product, marketing, and retail. 

Key Responsibilities

Production:

• Oversee and own the production of all MCM House creative, content and seasonal collection photoshoots.
• In collaboration with the Marketing Manager, Brand Manager, and Art Director, book and manage shoot locations, book and manage photographers, stylists and any additional creative team members required.
• Liaise with external agencies and creatives, and negotiate as required, adhering to shoot budgets and requirements.
• Working with the logistics team, locate and track all stock and samples for each shoot, confirm lead times and ensure that all product is available and organised for scheduled shoot dates.
• Book transport and logistics for the delivery and return of shoot stock and samples.
• Manage the flow of stock and equipment on shoot days.
• Organise catering and prepare shoot location to ensure it accommodates crew needs on shoot days.
• Maintain and organise the shoot calendar ongoing.

Graphics and Visuals:

• Liaise with the photographer and/or creative team on the delivery of content/assets.
• Optimise content/assets for use across a range of digital platforms, including ecommerce and social.
• Conceptualise and create social media content.
• Create, deliver, and roll-out graphic content across platforms, including but not limited to: eDM’s, homepages, web banners, social and digital media assets, digital lookbooks, video, invitations, signage.
• Manage the planning, scheduling and publishing of all organic social media content.
• Provide support to the Art Director as required. 
• Contribute to ideas and thought leadership pertaining to new content and creative approaches that keep the MCM House innovative and engaging.

Experience & Qualifications

• 1-3 years of experience working in an aligned role, with exposure to photoshoot during pre and post-production stages.
• Experience and/or foundational knowledge of graphic design, including post-production image optimisation for digital/web and socials usage.
• Possess a fundamental knowledge of Photoshop, Lightroom, InDesign, CaptureOne, understanding of social media content publishing, including social media content management platforms.

Core Competencies

• Demonstrate an inherent cognisance of the MCM HOUSE brand and its creative handwriting.
• Demonstrate a highly organised disposition, with the ability to manage multiple shoots per month. 
• Demonstrate an understanding of creative marketing and contribute creative ideas that foster innovation and inventive approaches to evolve the visual output of the brand.
• Hold exceptional interpersonal and communication abilities, with innate relationship-building qualities that are reflective of a willingness to bring people together to achieve a collective vision.
• Possess the ability to deliver communications with warmth, decisiveness, and professionalism.
• Present with an agile, hands-on, hardworking approach. 
• Approach all aspects of work with meticulous attention-to-detail.
• Be a forward planner, able to establish and adhere to a well-organised workflow.
• Have the ability to quickly react to changes and developments.

To apply, please email your resume to careers@mcmhouse.com.

Showroom Manager | Fortitude Valley, Brisbane Showroom

MCM House is excited to be opening a new showroom in Fortitude Valley, Brisbane. We are looking for an experienced Showroom Manager to lead the team for MCM House, Fortitude Valley.

About MCM House

Founded by Charles Hinckfuss, MCM House was born from a desire to create high quality, modern furniture that embodied the relaxed, coastal Australian lifestyle. Reflecting an appreciation for contemporary design, today our collections are honest, clean and classic - favouring high-quality textiles and a timeless appeal.

The MCM House philosophy centres around attainable luxury that allows you to create a space that truly represents your style and personality. The MCM aesthetic is curated with a grounding combination of natural elements including textured timber, soft linen, steel and stone.

The MCM lifestyle is relaxed, lived-in and effortlessly cool. Playing with proportions, textiles, textures, and periods, MCM House creates an energetic feel in any home. MCM House has a range that spans from furniture to lighting, textiles, rugs, décor and art from around the world, for you to create a canvas for everyday living.

Roles and Responsibilities

It is important to note that the scope of our MCM roles are constantly evolving, therefore each team member must be comfortable with change, however below are some of the main responsibilities we expect from this role currently.

• Manage, maintain and coordinate sales from order to delivery
• Follow up promptly on all quotes and customer enquiries
• Develop warm and professional relationships with all store visitors
• Achieve sales budgets - both personal and team
• Prepare sales activity reports as required
• Participate in regular sales meetings
• Stock management – unpacking, labelling, displaying as per VM guidelines
• Assist with showroom stocktakes as required
• Maintain showroom in accordance with VM presentation guidelines
• Motivating and leading the sales team to ensure that the sales team is achieving set sales targets
• Run all operations of the showroom including but not limited to basic admin, sales, stock management, rostering and showroom maintenance
• Engaging with clients, creating leads and generating sales
• Building upon our design consultation service
• Arranging meetings with design industry clients to build your sales network
• Ensuring that all sales related administrative tasks are performed correctly
• Building long term relationships with new and existing customers, and drive repeat purchases
• Provide mentorship and training as the team grows, ensuring motivation and morale is always high
• Handle escalated customer complaints and follow up with a positive result

We are looking for someone who has

• Experience as a Sales Manager managing a team and showroom
• A passion for retail and design
• Demonstrated sales experience with proven record in meeting sales targets
• The ability to communicate with clients and customers
• The drive to be an efficient and a fast-paced worker
• A team player attitude and a willingness to support the whole team
• Immaculate and on-brand presentation

The role will require some weekend work so availability across Saturdays and Sundays is a must.

To apply, please email your resume to careers@mcmhouse.com.

Part Time Sales Representative | Fortitude Valley, Brisbane Showroom

We are looking for part time sales representatives to join the team as brand ambassadors for MCM House, Fortitude Valley.

About MCM House

Founded by Charles Hinckfuss, MCM House was born from a desire to create high quality, modern furniture that embodied the relaxed, coastal Australian lifestyle. Reflecting an appreciation for contemporary design, today our collections are honest, clean and classic - favouring high-quality textiles and a timeless appeal.

The MCM House philosophy centres around attainable luxury that allows you to create a space that truly represents your style and personality. The MCM aesthetic is curated with a grounding combination of natural elements including textured timber, soft linen, steel and stone.

The MCM lifestyle is relaxed, lived-in and effortlessly cool. Playing with proportions, textiles, textures, and periods, MCM House creates an energetic feel in any home. MCM House has a range that spans from furniture to lighting, textiles, rugs, décor and art from around the world, for you to create a canvas for everyday living.

Roles and Responsibilities

It is important to note that the scope of our MCM roles are constantly evolving, therefore each team member must be comfortable with change, however below are some of the main responsibilities we expect from this role currently.

• Manage new and existing residential clients, providing outstanding customer service to ensure client satisfaction and on-going business
• Build and nurture client relationships with residential (end-user) clients 
• Manage, maintain and coordinate sales through from quoting to delivery process, this includes a “check-in” every 4 weeks 
• Administration tasks including emailing clients, attending to client enquiries via HubSpot, answering and transferring phone calls, processing orders both in person and over the phone/email 
• Ensure all HubSpot and email enquiries are responded to within 24 hours of enquiry date 
• Promptly follow up quotes/leads through all channels via phone call and email
• Achieve sales budgets - both personal goals and supporting the broader team
• Ensure all required activity is logged in the in-house CRM system
• Ensure the showroom is presentable at all times, this includes fluffing sofa cushions, sweeping or vacuuming the floor (if required), changing water in vases, wiping mirrors or any glass 
• Ensure workplace is kept tidy at all times, this includes shared spaces i.e., kitchen, bathroom and work desks

The role will require weekend work so availability across Saturdays and Sundays is a must.

To apply, please email your resume to careers@mcmhouse.com.